lobi89 Privacy Policy

1 Introduction and Scope

This Privacy Policy describes how lobi89 handles personal information in connection with the website at https://lobi89.click, related account functions and communications with Malaysian users. In this policy, “personal information” means information that identifies an individual or can reasonably be linked to an identifiable individual.

By accessing lobi89 or voluntarily providing information, you acknowledge that your information may be processed as described in this policy. This Privacy Policy should be read together with the lobi89 Terms & Conditions. If you do not agree with this policy, you should discontinue use of the website and avoid submitting personal data.

2 Information We Collect

The categories of information processed by lobi89 depend on how a user interacts with the website. Visitors who only browse public content generally provide less information than registered users who request verification or conduct MYR transactions.

lobi89 does not ask users to provide more information than is reasonably required for the relevant purpose. Users must ensure that submitted details are accurate and must update material changes where account functions permit.

3 How Information Is Collected

lobi89 may collect information directly when a user creates an account, contacts support, completes KYC, sets a responsible gambling limit, participates in an eligible promotion or requests a payment. Information may also be recorded automatically when a user browses pages, signs in or interacts with website features.

Certain information may be received from service providers involved in identity verification, fraud screening or payment processing. For example, a bank or payment provider may return a transaction status when a Malaysian user deposits through FPX or requests a payout using DuitNow. lobi89 may also receive confirmation data relating to Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank or Hong Leong where such methods are available.

4 Purposes of Processing

lobi89 processes personal information when reasonably necessary to provide requested services, protect users and the website, meet applicable obligations or pursue legitimate operational interests that do not improperly override user rights.

• Creating, maintaining and securing a lobi89 account.
• Confirming age, identity, residency and payment ownership.
• Recording MYR deposits, withdrawals, bonuses and transaction status.
• Detecting duplicate accounts, fraud, suspicious activity and misuse.
• Responding to questions, complaints and account support requests.
• Providing casino, live game and sports-related website functions.
• Applying deposit limits, time-outs, self-exclusion and other responsible gaming controls.
• Maintaining technical performance and understanding general website usage.
• Resolving disputes and preserving records required for legitimate compliance purposes.

Where consent is the appropriate basis for a particular optional activity, lobi89 may request consent before processing begins. A user may withdraw that consent through the stated channel, although withdrawal will not invalidate processing already completed.

5 Payments and Verification

Payment and KYC information receives additional attention because it may include sensitive identity records and financial references. lobi89 may request a government identity document, a proof-of-address document or other evidence reasonably required to confirm that the account holder is at least 21 years old and owns the nominated payment method.

lobi89 may retain transaction references, amount, date, status and masked recipient details. Complete payment credentials may be handled directly by the relevant payment provider rather than stored by lobi89. Users should never send passwords, personal identification numbers or one-time banking codes through ordinary support messages.

6 Cookies and Device Data

lobi89 may use cookies and similar local storage technologies to remember essential session information, preserve security preferences, support navigation and understand general performance. Essential technologies may be required for sign-in, fraud prevention, load balancing and protection against unauthorised requests.

Analytics information may include page views, approximate location, device category, browser type and interaction timing. lobi89 uses such information to identify technical issues and improve usability for readers in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and other locations. It is not intended to reveal a user's precise physical location unless a specific security or legal requirement applies.

Browser controls may permit a user to remove or restrict cookies. Disabling essential storage can prevent parts of lobi89 from operating correctly, including secure sign-in or account preference functions.

7 Information Disclosure

lobi89 does not sell personal information as an ordinary business activity. Information may be disclosed only where reasonably necessary for a stated purpose, subject to suitable confidentiality, security and data-handling requirements.

• Payment providers: to process, confirm or investigate deposits and withdrawals.
• Verification and security providers: to perform age checks, identity reviews, fraud detection and account protection.
• Technology providers: to host, maintain, secure and support the lobi89 website.
• Professional advisers: where legal, accounting, audit or dispute assistance is reasonably required.
• Competent authorities: where disclosure is required by applicable law, valid process or a lawful regulatory request.

Service providers are expected to process lobi89 information only for authorised purposes and to apply safeguards appropriate to the nature of the data.

8 International Processing

Some technology, security or operational providers may process information outside Malaysia. When lobi89 arranges cross-border processing, reasonable measures are used to protect the information through contractual restrictions, access controls and other safeguards appropriate to the transfer.

Data protection standards may differ between jurisdictions. lobi89 assesses the purpose, destination, information category and provider safeguards before permitting relevant international processing. Access is limited to personnel or processors with a legitimate need to handle the information.

9 Data Security

lobi89 applies technical and organisational measures intended to protect information against unauthorised access, alteration, disclosure, accidental loss and destruction. Measures may include encryption in transit, restricted administrative access, credential controls, activity monitoring, backups and staff confidentiality duties.

No online system can be guaranteed completely secure. Users also have an important role in protecting lobi89 accounts. A strong, unique password should be used, login details should not be shared, and users should sign out when using a shared device. Suspicious activity should be reported promptly.

10 Data Retention

lobi89 retains personal information for no longer than reasonably necessary to fulfil the purpose for which it was collected, address security concerns, resolve disputes and satisfy applicable record-keeping duties. Retention periods differ according to the information category and the user's relationship with lobi89.

Account and transaction records may need to remain available after an account closes where required for fraud prevention, financial reconciliation, responsible gambling enforcement or a lawful claim. When information is no longer required, lobi89 may securely delete it, anonymise it or restrict further access.

Self-exclusion records may be retained for a suitable period to help prevent an excluded user from reopening an account. This limited retention supports the user's responsible gambling request and the integrity of lobi89 protection measures.

11 User Privacy Rights

Subject to applicable law and appropriate identity verification, a lobi89 user may request access to personal information held about them, correction of inaccurate details, deletion of eligible information or restriction of certain processing. Users may also raise an objection or request a copy of relevant information in an available format where such a right applies.

A request should clearly identify the user and explain the action requested. lobi89 may ask for reasonable proof of identity before disclosing or changing account information. This protects users from fraudulent requests. lobi89 may decline or limit a request where retention or processing remains necessary for security, responsible gambling, dispute resolution or an applicable legal requirement.

lobi89 aims to respond within a reasonable period. Complex requests, repeated requests or requests involving archived records may require additional time, in which case the user may receive an update about the expected process.

12 Marketing Preferences

Where promotional communications are available, lobi89 may use contact details to provide information about eligible casino games, EPL or Liga Super Malaysia markets, UFC events, bonuses or platform updates. Marketing is subject to the user's eligible preferences and applicable requirements.

Users may request that optional promotional communications stop. Operational messages may still be sent when necessary for password security, transaction status, policy changes, service interruptions or responsible gambling measures. lobi89 does not treat essential account notices as optional marketing.

A user who activates self-exclusion should not receive gambling promotions during the exclusion period. lobi89 uses retained exclusion indicators to support this restriction.

13 Children and Age Limits

lobi89 is not intended for children or persons under 21 years of age. We do not knowingly permit anyone under 21 to create or operate an account. Age verification may be required before account features or withdrawals become available.

If lobi89 identifies information associated with an underage person, the relevant account may be suspended while the matter is investigated. Personal information may then be deleted or retained only to the extent reasonably necessary for security, prevention and applicable obligations.

14 Policy Changes

lobi89 may revise this Privacy Policy when website features, operational practices, security controls or applicable requirements change. The updated policy will be published on this page with revised effective information where appropriate.

Material changes may also be communicated through a prominent website notice or an account communication when reasonably practicable. Continued use of lobi89 after an update means that subsequent information handling will be governed by the revised policy, subject to any consent requirement that applies.

15 Contact Us

Questions about this Privacy Policy, lobi89 data practices or an individual privacy request may be directed to the website email shown below. The address is displayed as plain text for user safety and is not a clickable link.

Please describe the request clearly and avoid including passwords, one-time banking codes or unnecessary identity-document images in an initial message. lobi89 may request suitable verification through a controlled process before acting on an account-specific privacy request.